Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 176322 Views
  • 50 replies
  • 24 Helpful

5G WiFi box not allowing WiFi connection. Only ethernet.

I've been using the 5g EE box for about 4 months. I'm finding it really useful for day to day business dealings when I'm away from home.My problem is, recently I plugged it into my laptop to use via ethernet rather than WiFi (it's relatively faster),...

cY_Agent by Visitor
  • 439 Views
  • 1 replies
  • 1 Helpful

Data missing

Can anyone help My data starts again on the 4th of every month and yesterday I only received 20g out of 40 any reason why 

Dazza241 by Explorer
  • 317 Views
  • 1 replies
  • 0 Helpful

Resolved! Gifting data across accounts

I have separate mobile accounts for two phones in the family (I think this happened for historic reasons - one was originally Orange). Both accounts show on myEE, but it won't let me gift data across the accounts. Is there any way of doing this? Alte...

Help! Mobile data missing?!

 I purchased a sim from stansted airport on 2/8/24 for £25. I put the sim in on the 3rd August. I sent my first text to activate my data and I have also made a short phone call. However, I have now got no data. How has this happened? How can I get da...

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Chloe304 by Visitor
  • 357 Views
  • 1 replies
  • 0 Helpful

Re: Data says “searching “ issue please help asap

You probably wont get any useful help here.I have the same issue.I had my iphone on an EE payg sim.I though i was using it, but apparently not through EE (iphone!).They disabled it (Ofcom rule)It went into the searching state.I bought a new EE sim, b...

APN SETTINGS AND USERNAME AND PASSWORD

Hi i have a EE essential sim card currently in a tablet , can i use this sim card to give access to the cloud for a Blackview Dr900s dashcam ?If yes what would the username, apn name and password be please ?

AddOns

I need to buy an add -on but the page is unavailable - how long will it be down for??  Is there another way of getting an add on - I just need to use credit to buy data.

NeilMa by Visitor
  • 312 Views
  • 1 replies
  • 0 Helpful

Resolved! Add data

Why is there no option to add the unlimited data for 7 days? I don't understand how to buy this as there is no add data option