Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 175866 Views
  • 50 replies
  • 24 Helpful

Temporary data

HiToday I arranged for BT wifi to be installed, however there is a 2 week wait so the lady I spoke to offered me a one month SIM with 250GB data whilst I wait for the wifi. Now I’m wondering when i put the SIM in my phone, will I still be able to use...

Bagel_ by Visitor
  • 603 Views
  • 1 replies
  • 0 Helpful

WhatsApp says waiting for this message may take awhile

 Hi , I’ve had a message come through well two infact and I didn’t notice and had switched my phone off for bed , when I turned it back on I’d had a voice message notification and two text messages in WhatsApp the voice message is no where but the te...

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Sazyb123 by Investigator
  • 6476 Views
  • 9 replies
  • 3 Helpful

Resolved! Data

Himobile data isn’t working on my iPhone despite having data? I’ve tried restarting my phone and this hasn’t helped.  

Spend cap

I have a spend cap of £20 as I am abroad but my 4g isn’t working? I have service bars but when I turn on my data it doesn’t work? 

5G WiFi box not allowing WiFi connection. Only ethernet.

I've been using the 5g EE box for about 4 months. I'm finding it really useful for day to day business dealings when I'm away from home.My problem is, recently I plugged it into my laptop to use via ethernet rather than WiFi (it's relatively faster),...

cY_Agent by Visitor
  • 438 Views
  • 1 replies
  • 1 Helpful

Data missing

Can anyone help My data starts again on the 4th of every month and yesterday I only received 20g out of 40 any reason why 

Dazza241 by Explorer
  • 315 Views
  • 1 replies
  • 0 Helpful

Resolved! Gifting data across accounts

I have separate mobile accounts for two phones in the family (I think this happened for historic reasons - one was originally Orange). Both accounts show on myEE, but it won't let me gift data across the accounts. Is there any way of doing this? Alte...