Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Usage stats in recent 12 months

HiWhat is the way to get access to the usage stats of calls and mobile internet transfer in the last 12 months? This will clearly predict my needs for the next 12 months, however, this information appears non-existent on the ee app and 'my ee' web pa...

Resolved! could not use eu data

I am in Austria，but Why I chould not use the EU data. I don't know weather I pay the fee momthly

APN Value

I need to learn my APN value. I will use my sim card for a electronics project so I need to know my APN value. Can you help me ?

Data Gifting Limit

HelloI'm surprised to find out that since upgrading to unlimited data I can only gift 100GB per month, I'm sure I could gift more than this when I had 250GB data per month.Am I right in thinking you can gift more data per month if you have a lower al...

Gift data is gone after my number is moved to EE

I just transferred 99GB to my other SIM and then my was changed which I had applied from 23 May today. And it's says 0 GB left and internet stopped working so I had to urgently buy 24 hour unlimited add-on just to get going. I have checked both websi...

New phone only getting EE E

I’ve moved my sim into a second hand phone and for some reason I’m not getting 4G, only E. I’ve switched over my sim a few times to older phones and it’s never been an issue. It can’t be coverage or network issues because the phone I’ve taken the sim...

I need to send data, how can I do this at the moment

Resolved! Share date

I need to share data to my other numbers

Resolved! APN for Archer Router

I have an EE Sim card on a contract.What is the correct APN for an Archer MR500 4G router?When using the default settings (presumably created when I inserted the SIM card){APN everywhere, username: eesecure, password: secure, Authentication: CHAP }t...

Mobile unlimited data

This has only started happening recently but I’m unable to use certain app with my data turned on however when connected to WiFi I’m able to use them. I have turned off my phone and back on and has not work, I have reset my network setting that hasn’...