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Upgrade to I Phone 16 no mobile data

Jayne2810
Explorer

‎15-05-2025 01:01 PM

Just upgraded to Iphone 16, put my sim in from old iphone as told to do so. Have wifi at home but no mobile data even when switched on. Tried switching on and off and putting into airplane mode & knocking off 

0 Helpful
4 REPLIES 4
Rach_H
EE Community Support Team

‎15-05-2025 03:20 PM

Hi @Jayne2810,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your SIM. Was your SIM working in your old phone?

Rach

0 Helpful
Jayne2810
Explorer
In response to Rach_H

‎15-05-2025 03:44 PM

Yes - I only transferred everything to my new phone last night - works fine with wifi just not connected when away from home?

0 Helpful
Rach_H
EE Community Support Team
In response to Jayne2810

‎15-05-2025 05:22 PM

Is your SIM an EE SIM, or is it on another network @Jayne2810?

Rach

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎15-05-2025 08:36 PM

@Jayne2810 : Can you make calls & texts?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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