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Mobile data signal

Marktewk
Investigator
Investigator

‎19-05-2025 07:57 PM

I'm told by EE that indoor coverage in my area is "good".  I think this means that my signal strength should be in the range: -80 to -89 dBm.  Reality is that the very best I can achieve is -100dBm and usually the signal is in the range -110dBm to -119dBm.  So I then try to tell EE this and am faced with the proposal to "reset" my network settings and my phone tells me to backup my settings before doing this.  And EE tell me that I will lose Bluetooth settings and various other stuff.  So I'm reluctant to do this due to the amount of work to get this back.  And so EE do nothing because I can't get past this stage.  My neighbours get a similar performance so I doubt it's a problem with my phone but EE hide behind this smoke screen.

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4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎19-05-2025 11:01 PM

I'm unsure what specific criteria is used for the online coverage predictions, but the RSRP values you've quoted are one part of the picture - alongside RSRQ & SNR.

What are the actual issues you're experiencing using your phone? WiFi-calling is the recommended mitigation for poor indoor coverage, which is pretty well impossible to avoid sooner or later.

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Marktewk
Investigator
Investigator
In response to bristolian

‎19-05-2025 11:39 PM

You seem to be in a different parallel acronistic universe (PAU?).  I've no idea what you're talking about.

What are RSRP, RSRQ & SNR?

I have wi-fi coverage but when my wi-fi internet fails I want to still have some signal which should be at least 4G.  But currently I have next to nothing.  Should I keep my landline until it  depends on wi-fi too?

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Rach_H
EE Community Support Team
In response to Marktewk

‎20-05-2025 01:54 PM

Hi @Marktewk,

Welcome to the Community!

We know how important it is for you to be able to stay connected, so we appreciate that it is far from ideal when you're struggling to get connected. I understand you might not want to complete the network settings, but this does often help with these kind of issues, and we wouldn't be able to assist any further until this step is completed, so we can rule this out.

Rach

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bristolian
EE Community Star
EE Community Star
In response to Marktewk

‎20-05-2025 03:02 PM - edited ‎20-05-2025 03:02 PM

@Marktewk wrote:

You seem to be in a different parallel acronistic universe (PAU?).  I've no idea what you're talking about.

You quoted one set of measurements that go towards a measurement of signal quality, I quoted the others.

@Marktewk wrote:

I have wi-fi coverage but when my wi-fi internet fails I want to still have some signal which should be at least 4G. 

If you are in a poor coverage area, then the purpose of WiFi-calling is to provide full service for calls & texts without needing any mobile coverage. If you have usable mobile service, WiFi-calling is not necessary.

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