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SIM deactivated Line deactivated Service suspended Number inactive

Ahmad3437ahmai
Visitor

‎15-12-2025 05:53 PM

Hello,
My EE SIM card has not had any signal at all for a while and the line has been inactive for some time. I am unable to make or receive calls, texts, or use mobile data.

Could you please check if the SIM or line can be reactivated, or let me know what I need to do to get it working again?

Thank you for your help.

Kind regards,

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎15-12-2025 06:01 PM

@Ahmad3437ahmai  You need to read THIS 

and no one here can check the sim for you as this isn’t customer support it’s a public forum.  If you want to call customer support use the number below. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎15-12-2025 06:34 PM

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful