SIM cards & Porting

Resolved! Can we request a truly new number for free when ringing EE customer service?

I recently upgraded my phone contract and specifically asked for a new number. My reason was straightforward: my previous number had been exposed to spam calls after using it for 2FA on platforms like Twitter and InstagramHowever, on the very first d...

My iPhone 12 Has a Smashed Back Screen, I Need To Order a Nano SIM

Hi EE,Just started a community account so I can publish my query on here. I have my iPhone 12 (lilac) that was given to me second hand by my father where the software itself works completely fine, however I do not have a valid network connection sin...

Resolved! How do I activate a Data SIM card in an iPad?

HiI've a data sim that I bought a while ago but I cannot remember how to activate it in my iPad.The activation process sends a passcode to the sim mobile number which I cannot receive as the sim is in an iPad.Any help appreciated.

Number transfer

I am currently swapping my number from a Vodafone sim to a EE sim will converting my physical Vodafone sim to an e sim affect this process

New sim suspended

HelloI got my new ee e-sim with unlimited everything yesterday evening and today I got a text that my account is suspended and I need to make a payment. How is that possible. How can a new connection be suspended in a day and the credit limit be fini...

How do I uninstall my e-sim

Resolved! Complaint – Mis-Sold SIM Contracts & Request to Retain Number

Hello,I’m writing to make a complaint about how my two EE SIM contracts were sold at your Canary Wharf store.I told the staff I was only in the UK temporarily and would be leaving in August. I asked for SIM cards for short-term use and made it clear ...

Proof for replacement sim card

Hi, few days back I took a replacement sim in EE store and they didn't give me any receipt for that sim and I tried calling EE customer service many times but they didn't give me any thing related to that. Is there any way to get it in store or onlin...

Resolved! Not receiving texts after number port

Hi there. I have exactly the same problem. Ported my number to EE and since then not receiving sms messages. Everything else is working fine, but sms messages not coming through. I can receive all phone calls, but sms are only received from 150. I'm ...

Replacement SIM

Hi I lost my phone last week, have no other means of communication. I went into the Swindon branch to get a new one and they coudl not do it in store, so they ordered one. It was meant to arrive next day - this was last Wednesday/Thursday.How can I ...

SIM cards & Porting

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