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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Replacement Sim

Hi, my old sim wasn’t working so I went into a local EE to get a replacement sim which the staff put in my phone. I was told it would be activated by midnight today. Do I need do anything else with my new sim and how would I know if the sim has been ...

Stevie93 by • Established Contributor
  • 534 Views
  • 10 replies
  • 4 Helpful

Why am I getting a new sim card?

So I've upgraded my phone, I'm getting an iPhone 16 pro (it arrived yesterday but not making the switch until the weekend). It's my first iphone, I've always had android. When I upgraded over the phone I did ask about eSim and they said do I want to ...

Resolved! Sim card disconnected

Sim card is being read as disconnected and i can only make "emergency calls". I have cleared my cache, swapped sim card slots and restarted multiple times but still no change. Can anyone help please?

mdh123 by • Investigator
  • 1384 Views
  • 9 replies
  • 3 Helpful

BT to EE - Phone number not updating

My partners BT phone contract was moved to join onto my EE account this week, and I was told that nothing would be needed in terms of a PAC code - simply change over the sim when it arrives and her number will move over - all done their end apparentl...

Resolved! Re: PUK code

 Hi my sim has been blocked and I need a PUK code, the info does not match up with what’s on my ee account and of course I can’t call ee, my partner has tried ringing off his phone but still no help, any idea how to get a code 

Emergency calls only

I've just changed my pay and go sim to monthly few days ago but have just requested to go back to pay and go and whilst on the phone it cut off and now says emergency calls only and says sim1 provisions only and say no longer registered so can't make...

SIM card

Good morning I've had my phone repaired and since I've had it back my sim isn't working and is asking about eSIM which I've never had I've put it in other family members phones and works..can you change my plan back to sim only and not eSIM many than...

Phone working off both old / new number still

Need help Moved across from 02 and moved my phone number with me Phone all up and working and getting messages with no problem however when I reply to the its showing number EE number and not my old 02 number that I moved across. Old O2 number is liv...

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