New Sim

ljutat
Explorer

I got a new sim and I am able to recieve calls normally but only texts from EE i dont understand the problem

5 REPLIES 5
bristolian
EE Community Star
EE Community Star

What's the reason for the new SIM? Was this a lost/stolen replacement? Or something else?

Can you send a text message to yourself? Do you receive it?

Michael_D
EE Community Support Team

Hi @ljutat 

Further to the questions above from @bristolian, are you able to make calls and send texts successfully?

Michael

 

Just a new phone with a new sim so everythings brand new.

I havent yet put a pay as you go top up on because im worried itll just be a waist of money if it doesnt work.

Michael_D
EE Community Support Team

Thanks for explaining @ljutat 

With a pay as you go SIM, you would need to top up the SIM to fully activate its services.

In this instance, it will prevent incoming texts from working until there has been a minimum top up of £5.

Michael