New Sim

[ljutat]

I got a new sim and I am able to recieve calls normally but only texts from EE i dont understand the problem

[bristolian]

What's the reason for the new SIM? Was this a lost/stolen replacement? Or something else?

Can you send a text message to yourself? Do you receive it?

[Michael_D]

Hi @ljutat 

Further to the questions above from @bristolian, are you able to make calls and send texts successfully?

Michael

[ljutat]

Just a new phone with a new sim so everythings brand new.

[ljutat]

I havent yet put a pay as you go top up on because im worried itll just be a waist of money if it doesnt work.

[Michael_D]

Thanks for explaining @ljutat 

With a pay as you go SIM, you would need to top up the SIM to fully activate its services.

In this instance, it will prevent incoming texts from working until there has been a minimum top up of £5.

Michael

[ljutat]

Thank you!

[Michael_D]

My pleasure @ljutat.

You can see information on all of the ways you can top-up on our How to top up your EE pay as you go mobile page.

Take care and have a great day.

Michael