SIM cards & Porting

Resolved! Purchase eSim in USA to use on UK holiday

I’m looking to purchase an eSim plan for use while traveling to the UK in September. EE was recommended on a Reddit forum, so I downloaded the app, but cannot verify my account through my US phone number and cannot call to the UK from here. What do I...

Number Ported but can't receive SMS Messages

Hello, my number has been ported yesterday from Lebara to EE, can receive calls however can't receive sms messages and any verification codes.Yet to receive the port in completion sms message, the only message received from 150 was 'we'll transfer ...

Text messages showing wrong number

I moved from o2 to EE and my original phone number from o2 is supposed to be up and working. Phone calls are showing my number but text messages are showing the EE number so no one knows who my texts are from. I've changed the number on the sim in si...

Transferred number over from Three to EE Esim, imessage was working now isn't

My number transferred over today and was working fine until an hour ago. Now when i go to imessage there is just a spinning circle next to my number and i have tried resetting and turning it off and resetting network settings and it has still not wor...

SIM change

Kindly let me know how to change it

Can't make or receive calls

I'm not happy at the moment, joined EE as not happy with sky mobile - got a PAC number and gave that to transfer my number. Tried using my mobile and can't make or receive calls which seriously affects me and work. Can't call, email or chat !! How do...

Resolved! RCS chat

Hi I ported my 3 number to ee and it completed successfully but….….when I send an ordinary message ( not WhatsApp or Messenger) to my wife the wrong number appears on her phone, ie the number ee sent with their new sim. In RCS chat settings it shows ...

Resolved! Lost of sim card

Hi！I’ve lost my SIM card and I’ve made a phone call to ee to get a new one 2 days ago, staff said I will get my new SIM card today but I don’t , and I don’t have the reference number to track my order, what should I do rn?

Resolved! Anyone know how to cancel a 30 day unlimited sim card?

Resolved! PAC code and leaving ED

I have tried to contact EE but the wait times are always excessive and after being on hold several times for at least 15 minutes I have given up.I have read how to request a PAC code but do I have to speak to someone to tell them I want to leave the ...

SIM cards & Porting

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