iPad Air M2 mobile data issue

[Robinsonboy1]

Hi

i have just purchased 2 iPad Air M2. I’ve been sent physical sims but the device is eSIM only. EE have sent replacement eSIM however to activate they are still sending a pin to the number which doesn’t have service. What can I do?? 

[Peter_W]

Good afternoon @Robinsonboy1 

Thanks for reaching out to us about this.

Did you speak with a member of our team to request the replacement eSIM pack? 

Normally they have the option to send this to your account address pre-registered, so you can then just scan the download code and be good to go from there. 

Alternatively, you can visit your nearest retail store and request a free replacement too 😊

Peter

[Robinsonboy1]

Hi

Thanks for your response. Yes, spoke to a guide Saturday and eSIM received yesterday via post. I can scanned it, it shows active plan in mobile data but no service still.


Sent from my iPhone

[Peter_W]

Thanks for giving that a try for me @Robinsonboy1.

Did you activate this by going to Settings > Mobile service > Add eSIM, then scan the QR code as indicated on this help page? 

Also on the Mobile service screen, does it show that the EE service is active, or is this not showing any data plans?

Peter

[Robinsonboy1]

Hi, been on the phone again this morning they told me to visit the store. They will set me up with a physical Sim that will be put in a device so the pin number can be sent to that same to enable me to download anything. I have been a store tonight they couldn’t have been any more unhelpful replaced both SIM cards with a physical SIM told me to go home put the physical Sim in my iPhone as the Wi-Fi in store wasn’t working, I have come home and both Sims still show no service! Really frustrated now. 

[Christopher_G]

Hi @Robinsonboy1 

Have you gotten any further with this today? Are any of the SIM cards active?

Chris

[Robinsonboy1]

Hi

A really helpful guide last night got one working, she said she had never seen sim history like it there was loads of numbers attached to my line.

One sim coming in post tomorrow to hopefully fix the other one.

Face me a nice £15 per line credit 🙂
Sent from my iPhone

[Christopher_G]

Glad she was able to get you sorted, @Robinsonboy1. Thanks for letting us know.

Have a great weekend 🙂

Chris

[EEVine]

Hi I hve purchased the same device and have the same issue. Two Tech support contacts have been useless, 2 hours on the phone and clueless no progress. I have achieved 3 minutes of mobile data since purchase. I am disgusted and cancelling my order and rdeturning the device.

[EEVine]

Hi I hve purchased the same device and have the same issue. Two Tech support contacts have been useless, 2 hours on the phone and clueless no progress. I have achieved 3 minutes of mobile data since purchase. I am disgusted and cancelling my order and rdeturning the device.