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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! STAC code

Hi, I have a STAC code from my old provider (sky) but I’m not sure who to send the code to in order to get my final bill for my old phone? Can anyone help? TIA

ke_22 by • Visitor
  • 1413 Views
  • 2 replies
  • 3 Helpful

PAC code retrieval

I've rung EE, I've texted the number, I've been on hold for an hour on the chat guide option. How do I get my PAC code? Contracts ended and I'm switching to a much cheaper provider but want to keep my number. 

Resolved! Replacement Sim

I have ordered a replacement sim as the old one stopped working.  I cannot get a verification code to activate new one and I cannot speak to a real person about this.  I am totally frustrated as it's for my mother in law who needs her phone. 

E SIM

My iphone 15 pro max had to be fixed in the apple store, and when i got it back i then had to reset it all with icloud, however i have an E SIm. This has caused no end of issues as it asked to scan the QR code, but i dont have it, so i am unable to u...

Number trnasfer

Hi. I transferred my number and it’s now been 4 days and heard nothing since. It states it takes 1 or 2 working days to complete. anything I can do, it’s becoming a pain as all online security etc sends a text to my number so can’t login to accounts ...

GVJ123 by • Explorer
  • 351 Views
  • 3 replies
  • 0 Helpful

e sim

Hi I've just broken my phone and brought a new one but have discovered it had an e sim rather than a physical onehow do I get a new e sim with the same details as before

Urgent Request for PAC Release OR Change of Ownership

I am writing to bring to your attention a serious issue concerning my phone number, which was transferred from my previous provider, Three, to EE without my consent. My husband obtained my PAC and transferred the number to his account, signing a cont...

rdb_2024 by • Investigator
  • 723 Views
  • 9 replies
  • 8 Helpful

eSIM

Hi,I have just ordered the sim only deal but at the end of the order it asks me to download the eSIM. Unfortunately my phone does not support eSIM, may I ask how could I get hold of customer service in order to ask them to send me a physical SIM card...

hoyin7 by • Visitor
  • 375 Views
  • 1 replies
  • 0 Helpful

Number transfer

I transferred my number from Three to EE, yesterday morning I got message that transfer is done and my number is working now. The problem is, I can’t get any messages, I can send them, everybody can call me, but messages not coming. May you help me w...

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