SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Forum Posts

Phone number retrival

My sim card has been changed both within EE which changed my phone number. Is their anyway i can retrieve my phone number with this Sim card as it has a better plan?

Re: Verification code

I have exact same issue with porting in from LycaMobile. I am no longer receiving OTP verification codes. I contacted CS, couldn’t really resolve it. Said it’s been escalated and I’ll get a call back from them. Still waiting for a call back. 

husyn by Explorer
  • 424 Views
  • 2 replies
  • 0 Helpful

Re: No Service

I have this issue. But my old sim has no service so I can’t receive the pin to activate I can’t call the technical team.. I have no store near me .. where did online chat go? I have wi-Fi on old sim only. New sim can’t be activated as cannot receive ...

Lyndsayseed by Established Contributor
  • 588 Views
  • 10 replies
  • 1 Helpful

Locked Sim requires PUK code

So my sim has been locked and i require a PUK code to unlock it, I go on to EE to log in and it says i need to link my phone, i type in the phone number and it says it will send me a verification code through messages. The problem is is that because ...

mebige by Investigator
  • 483 Views
  • 4 replies
  • 5 Helpful

Resolved! Verification code issue

Hi I recently ported my number from Lycamobile to EE. Now, i am unable to receive verification codes from Whatsapp and My EE app. How to resolve this issue? 

Rooma by Investigator
  • 2171 Views
  • 6 replies
  • 2 Helpful

New customer esim

I signed up to EE a week ago on a eSIM only deal. How do I get my eSIM/SIM card ? I’ve had no correspondence from EE other than an email thanking me for my order. And today I received my first bill? But no simm or qr code. someone please help. 

Sgook by Visitor
  • 410 Views
  • 2 replies
  • 0 Helpful

Trying to enter PAC code

 i tried 2 times to enter my PAC code but got this messageI sent ee my PAC code before it expired but since they took too long verifying it, it expired and now I need a new one. I got the new one but now I can't enter it cuz of this error

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