SIM cards & Porting

New device same SIM - no service

I have just switched to a SIM-only plan. I had about 2 weeks of this new plan on my old device with no issues. I have since gotten a new device, and once switching my physical SIM to the new device I have lost service on both devices. This means no c...

Resolved! Transferring number

Hi, yesterday I changed my network from Three to EE, I wanted to keep my currently phone number so added it with PAC number. But today I received sim card with new phone number, it it means I can’t keep my currently number or they with change it when...

New phone sim set up

My new phones arrived, I’ve set up the phone and put the new Sim in but it’s not connecting. I can’t make calls or texts or anything ?

No network after moving over from sky

Having major issues that EE cannot seem to sort out. So I provided a PAC to EE 26/08/24 as I was leaving sky and wanted to keep my number. They provided eSIM which was all set up fine. 28/08/24 arrives and sky email to say it’s now all cancelled thei...

EE New PAYG SIM not working since porting to old number

Hi so i recently got a new pay as you go sim for my phone, It was working on the new number when I first installed it but since port to my old number with my PAC code it is no longer working. I cant phone EE nor can I use someone else's phone current...

Sim not working

I got a replacement phone through ee insurance, since then my sim won't work , I have ordered a new sim but I have to recieve a text to my number to activate it . Which I can't because I had a digital sim in the broken phone and have no acsess to th...

Change number

*******[Mod edit: Title added and personal details removed from the public forum]

Ordered a replacement sim

Dear, EEI ordered a replacement card on 29 August 2024, it is supposed to be delivered within 2 days. still have not received sim cards?

Number porting issues

Can you let me know if you managed to resolve this issue I have the same issue right now and I don’t know what to do to fix it.

Why do EE make it difficult to transfer from a business to personal tariff?

We are well out of business contract on 2 sim only numbers. EE now offer a good personal deal so I wanted to transfer both phones to personal and take advantage of the lower tariff. I was informed that, if I transferred to a personal tariff, I would ...