Switching numbers

Mitcht5535
Explorer

When I try to do the form to switch my Vodafone number to my EE SIM, it tells me to put my EE number in and then it says it isn't valid(something along those lines) even though it had just sent a pin to the number and the number works fine.

I am unsure what to do

3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello @Mitcht5535 ,

Welcome to the community,

Did you give EE your PAC code to transfer your number to EE and when did you do this?

Transfers are not done over the weekend, so may have to wait until this evening, or otherwise ring customer service.

Where are you putting your number in?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Hello

I have indeed given my PAC code.

I didn't know that transfers weren't done on the weekend, I will try again later or tomorrow.

Many thanks!

@Mitcht5535 , you are welcome, glad I could help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.