SIM cards & Porting

SIM card

I bought a sim card from Sainbury's. I tried to activate it but it didn't work. You can't easily access any transactions on your website. When I call 150, it's very hard to connect and as a result, the card wasn't activated. When I called 150, I boug...

Sim not provisioned

I have an sim card for a phone that hasn't been used for a few months. The number has been reactivated recently but it still says sim not provisioned when I put the sim in my phone. Can you help?

Moving to EE

I moved my number from giff gaff to EE yesterday as of today my giff gaff number was already showing in the imessage settings for “send&receive” messages. But i tried sending messages and even calling and it’s still now working. How would i know when...

Advice on replacement sims.

I ordered a replacement sim yesterday but I have a couple of questions, I know it could take up to 5 days but do you get an email when it's been dispatched? I have seen posts of people saying they got confirmation email but it never actually got post...

ESIM switch from and old phone to a new phone (android)

I had a hell of a time trying to find out how to do this and it seems the ee techs dont even know. took a few phone calls to get the answers. DO NOT DEACTIVATE the sim on the old phone. it will just become unusable once this works.So heres how i got ...

Locked SIM pin

Hi, I’ve locked my SIM but cannot remember the number for the pin. How can I reset it? As I cannot call EE nor text them as it says I need to enter my SIM pin. Thanks

Resolved! PAC request

Send me PAC cod

Resolved! I can't transfer the number

Hello. Today I activated a new SIM card EE, I'm switching from VOXI. I filled out an application on the website, but at first it gave an error, and the second time they wrote that the PAC code was incorrect. I double-checked and contacted VOXI suppor...

New EE SIM card has arrived (or not)

Well having ordered a new SIM card from EE it has just been delivered.Under tracked 48 too.I opened the box and there os no SIM card there. In fact the box is empty apart from a bit of padding.I even tore the padding apart in case I was missing some...

Sim card not working

Ok so 3 months now I've been unable to use my ee sim card, on my third sim and still doesn't work. I've bought an ee PAYG and a Vodafone PAYG and both work fine, can't order an esim as I can't get my number to work and in the meantime still getting ...