SIM cards & Porting

Newly joined EE from BT on 23/05/2024. Very Disappointed

Left with no working mobile, cut off directly despite having agreed to a transfer of service at a later date. After hours on the phone was told that I should purchase a pay as you go sim until my EE sim arrived which I did. The EE sim arrived the fol...

Mobile number issues after porting

Hi, i have an issue - my mobile number was moved from old provider (BT) to EE a week or so ago. Number ported, received confirmation etc. but whenever i send text messages, it still comes up as a EE sim card number, not my ported old number. When I c...

Moving to Ireland

Anyone know about switching our EE numbers for our move to Ireland 

PAC code

I requested to cancel my contract and for a pac code. It seems I have been disconnected already without being given time to transfer my number over and unable to use my current phone. My online account isn’t showing I have any current plans with ee b...

I accidently locked my sim and now i need a puk code

Reactive eSIM

Hello, so I am outside the uk rn and I accidentally deleted my eSIM and now it says it is inactive and I need to use my eSIM really badly right now, is there a way to reactive it? 

Port complete but can’t make or receive calls

I’ve had a text to say my port is complete but still can’t make or receive calls. Switched the phone off and on again numerous times but still not working. This is very inconvenient, how can it be resolved? Can’t call EE as I can’t call out! 

LEAVING EE

I HAVE LEFT EE BUT MY SIM CARD IS STILL WORKING, WHY IS THIS

Re: Hi I have lost my sim card need a replacement but same number

I find my nearest store in Rochdale unhelpful.