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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Sim not provisioned

Got my sim with my phone contract and I put in into the phone, the sim is not registered 24 hours after I first put it in. I have tried all the EE recommendations but none helped. I cannot call or text and no one can to me. I dont know how to use the...

mik0_ by • Investigator
  • 929 Views
  • 6 replies
  • 1 Helpful

Upgrading pay as you go sim

Hello Will my phone number stay the same if I put in my new upgraded pay as you go simcard?  Today I received my new simcard and on the sticker it says the pin and puk code but also says mobile number which is not the same phone number as the one I h...

Heera by • Visitor
  • 405 Views
  • 2 replies
  • 0 Helpful

How do I convert my SIM to eSIM

Hi all  I’ve seen similarly worded articles but couldn’t find a conversation specifically for my query so apologies if there is already one I did try and have a brief look. currently have an iPhone 12 Pro Max (eSIM supported) on contract with EE and ...

My Phone wont ring out after getting a SIM

I got a new SIM Card and ive tried to move my old nr across. ive entered the Pac code and they are saying there is an issue. But i cant ring out or receive calls on my mobile. There is no network issues.I cant ring 150 as it wont ring out to ask some...

EBJ12 by • Visitor
  • 417 Views
  • 1 replies
  • 1 Helpful

Message centre help

I changed my message centre number stupidly and now my texts are not sending . How do I find out the original number now because ee phone line is closed ?

AJ3333 by • Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful

Resolved! Swapping to an E-Sim

Hello,I have a Samsung S21 5G phone and the sim tray no longer recognises my EE Sim card. Because of this I would like to swap my Sim card into a E-Sim. I would like to keep my number and the data on from my Sim card and just transfer everything to a...

Resolved! I have deleted the e sim

Hi I have deleted the e sim I have read the asked questions but non give any help other than to order a e sim ? I have my SIM card in the phone still 

L14muu by • Visitor
  • 406 Views
  • 1 replies
  • 1 Helpful

Resolved! Can I convert my Sim to an eSim from overseas

I've relocated to Australia but need to keep my British EE Sim active.However, I need to put an Australian SIM in to my iPhone, but it won't take two physical SIMs. The Australian plan doesn't issue eSims. Therefore I'd like to convert my UK Sim to a...

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