SIM cards & Porting

Switching my current number to new EE contract

Hi I’ve recently taken out a sim only contract with ee and im currently with the network three. When I took the sim only contract out I didn’t realise I could enter a pac number to port my old number over to ee, so now I have a new ee number. I was j...

Ported line

Sim only plan

My contract ended and I've renewed on a "SIM only" plan however I've not received a new SIM yet and my phone is now without service so I cannot receive or make calls on my existing phone/SIM. Should I be expecting a new SIM in the post? My contract r...

PAC Code Help

Good afternoon!I currently have a contract with both Sky and EE.  My Sky contract has come to an end and I am wondering if I can get the PAC code off them and change my number mid-contract with EE to my Sky number?Does anybody know if this is possibl...

SIM card purchase

I purchased 2 SIM cards on 31/10/24 and they still have not arrived, I have downloaded the app, clicked help, no option to message, I would like a refund please can you assist with this? 

E SIM How do I get one for I Phone 16? I have EE Sim card

The store says i cannot get one!!! I want to use my EE E-SIM as the main number then 02 sim card as the second line The store just wanted to talk and sign my home broadband no interest in my issue 

Cancel a SIM

I visited my local EE store to get help cancelling my spare SIM contract and was advised to call EE  on 150. That is proving not to be possible. Voice says lookout for text and then the line is cut. Tried other options on the menu to speak to anyone ...

Move back to BT mobile

I was persuaded to move from BT mobile to EE. With BT i had 10gb of data plus unlimited texts and calls but also free roaming.Now with EE i have 20gb of data which i will never use for same price but have lost the roaming.Can i move back to BT mobile...