SIM cards & Porting

Resolved! Change Phones

Hello,From now on I would like to use phone B with my current EE account, what do I have to do?Just remove the EE SIM card from phone A and insert it into phone B and enter the EE PIN number?Phone B was used before, so do I have to do anything to pre...

Resolved! Moved to EE from Giff Gaff

Hello , I transferred my number from Giff Gaff. I received a text it was supposed to be completed within 2nd of June 6pm. I didn't receive any confirmation. I can make calls and send text with my old number on the EE SIM but I can't receive calls or ...

Sim card 'unknown number'

Looking for technical support.I believe it is an account issue, but for sake of info device is a Samsung a05s, recently updated , otherwise working fine.Around 28/05/2025, my simcard on Monthly Contract read as 'emergency only' in the phone notificat...

Resolved! Can't activate eSim

Hi there, Had this problem a few weeks ago with a friend but fixed it by going to the EE store. Now same issue for my parents, put a new EE sim in the phone and then created an eSim via the app. Downloads fine, but then when sending the text with a...

Resolved! my account is closed?

hi my name is Damon, ive lost my phone with my sim card in it, its a pay as you go sim card and i need it to gain access into everything, see i've managed to login to my ee account but it says my account is now closed for no reason, but i really need...

EE Sim Internet is not working in my device

Certainly! Here's a polished and respectfuVery Disappointed with EE SIM – No Mobile Data on Compatible Device@I recently switched from Vodafone to EE after hearing great things from friends about EE’s network quality. I received my EE SIM on 26th May...

Resolved! Download esim from app for Apple Watch

I had an Apple Watch esim assigned to me via sales on the phone because I could not create it myself, waiting for the QR code in the post. I see the esim is available in the EE app for me to download. It gives me the option to ‘download it to this de...

Unable to Unlock EE Phone

Hi,I want to move my old Samsung Galaxy Note 8 (EE) on to another user, but I am unable to unlock it. to use on another network.The message when a different SIM is inserted is "sim network pin blocked enter sim network puk" however, the SIM is not lo...

Resolved! Swithing from Vodafone and I end up with a 2nd contract and new number?

I decided to switch, gave my pak code and a week later went to check all was set up ok. It turns out all that happened is I got a new contract, with new number and my old contract with vodafone and number was also still running? So, when I try to cal...

Leaving giffgaff to ee

I'm leaving giffgaff to EE NETWORK. ************ is my giffgaff Number and my pac code is ******** My EE NETWORK Number************* But I love to retain my giffgaff Number *********** Thanks [mod edit: please don't post personal details on the fo...

SIM cards & Porting

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