SIM cards & Porting

sim

How can i find out if my physical sim that is inserted in my device is locked and if it is how do i unlock it?Or how can i add the mobile number that’s with the physical sim to a eSIM?

Resolved! Getting texts and calls meant for previous owner - New Sim Only

Good morning all,I've recently (within 2 months) got a sim only card, and this came with a new number.Since getting it, I'm getting many calls from people assuming I'm a certain persion, lets say Jim (Not his real name).After explaining I'm not Jim, ...

Unable to purchase additional SIM

Hello! I have EE broadband and one SIM so I’m in the EE ONE. I would like to add another SIM but am unable to purchase one so far. The in-store guide who helped us get the first SIM said it happens sometimes and there’s nothing they can do. He sa...

can i change my payg number another number without changing the my payg account

i have a payg sim card for 11 years now and have a fair amount of data and boosts .recently someone has got hold of my number and im receiving dodgy texts and calls .ive been blocking them but its seems endless.can i keep my original sim card and pay...

MVNO NOWMOBILE connectivity issues

My daughter has been with a BT/EE MVNO for several years and we never had an issue, purely went with them due to pricing and what they had to offer. However has been without service for over a week and I've contacted them daily to find out if there's...

is my ee number still valid

I had an 18 month contract with a firm that provided me with a phone for work and also personnal use, due to this i did not use my own phone and now cannot recieve SMS messages to activate some websites as they send anSMS message to the phone (ebay, ...

New 120GB Connected Data SIM showing 0GB available, why?

Recently purchased a new pre-paid data only SIM to provide data for my car sat nav etc. I have created an EE account, downloaded the App and added the SIM to my account. It shows as connected with 120GB of data available (none used). But the landi...

Resolved! New SIM / Port from O2

Hi, I bought an EE SIM only deal and started the process of porting my number from O2 on Saturday. My O2 service was disconnected on Tuesday and I switched my SIM. I seem to be registering on the EE network ('EE' showing top right on my handset) and ...

Resolved! Replacement eSIm

Hi.I mistakenly deleted my eSim, thinking I could go back to the old SIM card, which I now realise is not possible.How can I get a QR so that I can set up the eSIM again?Fenner

Resolved! Sim

Hi, If I got a new sim and I don't want my existing number on there. I have another number that I want to put on for that sim. How do I do that?