SIM cards & Porting

Resolved! Sim Card Replacement not received

I ordered a Sim Card Replacement on 21 Sep and received EE email and texts messages that it was on its way and what to do to activate but did not received any tracking or reference number from either EE or Royal Mail. I contacted customer services on...

Resolved! Phone number porting

I recently transferred to EE from Tesco Mobile and am wanting to keep my original phone number. I’ve gone through the porting process and sent the PAC code which I’ve seen usually takes around 24-48 hours to process, however I received a text from 15...

not received a confirmation email for esim

hi ive applied for the esim only as new customer not received a confirmation email to download said esim and im starting to worry a bit about if or when i will receive it

Resolved! E-Sim Swap is a nightmare

Hey All,Just coming on to air my frustration and hopefully get some help from people in the same boat. I joined EE 3 days ago from Vodafone and was assured swapping e-sims between devices was simple....it's not. Long story short I need to swap to new...

Resolved! Transfer my number

Wanna move my number from 1p mobile to EE. But moved my number to 1p mobile on Tuesday. Read on Reddit that this person wrote would he lose his number if 1p mobile goes bust. That got me thinking. So i applied for a sim only with EE, got my SIM card ...

Resolved! Port

On the 9th October 2025 my number ported across from o2 to ee with no problems as far as I'm aware. My number that was ported works fine when I call but when it comes to text messages it still shows the temporary one I received with the phone. Should...

Resolved! Leaving EE, new sim cannot connect

I am leaving EE and have got all necessary codes and asked for transfer. my new sim is in my phone but no network how long does it take for EE to release my number?

Resolved! Moving to EE

I wanted to join EE and tried to get a mobile deal, but after three unsuccessful attempts to place my order online and over the phone, I finally received my phone on the fourth attempt. During this process, two credit checks were carried out on my pr...

Resolved! e-sim won't activate.

My e-sim won't activate on my new phone. Text verification messages aren't getting through, and I don't have another phone to make calls. I just get an error message online. This is urgent as I am elderly and disabled, and my phone is my lifeline

Resolved! New order esim delivery

Hoping someone can help, as I can’t seem to find a live chat for EE. I placed an order for a sim only pay monthly esim last night. Once the order went through the screen said that the confirmation email would give instructions on how to download the...

SIM cards & Porting

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