cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I convert a physical SIM to an eSIM?

DDJ24
Investigator
Investigator

I have an EE pay monthly plan with a physical SIM.

Now need to convert this to an eSIM  to set up my iphone 17.

going round in circles trying to find how to do this. Can anyone help?!

Thanks 

 

1 SOLUTION

Accepted Solutions
DDJ24
Investigator
Investigator

I have an EE pay monthly plan with a physical SIM.

Now need to convert this to an eSIM  to set up my iphone 17.

going round in circles trying to find how to do this. Can anyone help?!

Thanks 

View solution in original post

4 REPLIES 4
DDJ24
Investigator
Investigator

I have an EE pay monthly plan with a physical SIM.

Now need to convert this to an eSIM  to set up my iphone 17.

going round in circles trying to find how to do this. Can anyone help?!

Thanks 

Schockwave
EE Community Star
EE Community Star

'@DDJ24 , go to settings on the EE App, click on the icon top left and then settings and permission and then manage settings and scroll down to replace my sim/esim and click on it, that should enable you to get the esim, it may send a QR code to activate it, though, not sure as I did not do it that way. I did it whilst setting up the IPhone 16 Pro Max last year, as it asked whether I wanted to use ESIM rather than physical SIM card, and went smoothly for me.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Northerner
EE Community Star
EE Community Star

Hi @DDJ24 

Read here: https://ee.co.uk/help/mobile/getting-started/using-an-esim

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thanks @Schockwave 

I spoke to one of the guides. She was really helpful and sent a link to download the eSIM and start the activation/ transfer process.

All sorted now 😀