Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 166360 Views
  • 50 replies
  • 23 Helpful

Hotspot on laptop

I can’t seem to find my phone as a hotspot no matter what I try, is this some kind add on that needs to get activated/disabled? 

Internet

Internet is rubbish keeps buffering can any one help

Cazie by Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful

Resolved! WhatsApp stuck on connecting

HiFor the last 2 weeks my WhatsApp is stuck on connecting when using mobile data. It is fine on WiFi! I have the iPhone XR & my updates are upto date!I have done the following to try and fix it.offloded and re installed the appturned phone, mobile da...

Donna115 by Explorer
  • 4301 Views
  • 13 replies
  • 8 Helpful

Can't connect to FTP while tethering with EE Sim.

Ok - I know I'm not alone in this.A couple of nights ago I was trying to send photos from a remote location via FTP - from my Macbook, which was using my iphone's personal hotspot for internet connection. I kept getting FTP error 229 (blocked network...

Running out of data

Hi I have 15gb of data on my phone and normally never run out of data but I've just checked and I've only got 65mg and my data doesn't renew till 15/7  I am at home most days so I'm using my home WiFi I've not been anywhere or done anything different...

arcacia by Investigator
  • 331 Views
  • 1 replies
  • 0 Helpful

Low speed inside house

Hi, I recently moved to London and inside the house mobile data speed is very very low. Most of the time cannot find the internet connection. Calls also getting disconnected while on call. Is there any solution for this. 

ishanw by Visitor
  • 697 Views
  • 2 replies
  • 2 Helpful

EE are cheats

I have been with PlusNet (third party provider for EE) for years on£5 monthly contract5GB Data with Max 50 Mbps Internet speedUnlimited minutes and textslast year they requested me to move to EE the main provider as they were closing the mobile secti...

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ECR-teck by Contributor
  • 1086 Views
  • 12 replies
  • 0 Helpful

Can’t send/ download photos on WhatsApp without WiFi

I have noticed that whenever I am away from my accomodation, which has WiFi I can’t send or download WhatsApp photos or videos. I have found in another community chat that I have to enable permissions that are blocked but I haven’t been able to do so...

Haikaeli by Visitor
  • 1186 Views
  • 1 replies
  • 2 Helpful

Adding a Data only sim to my account

I have a 4g cctv camera, to connect to this remotely I have bought a prepaid data only EE sim card which is in the cameraI would like this sim card to show up on my EE Account so i can check the data usage and the remaining data balanceOn the EE webs...

HettyG by Investigator
  • 2295 Views
  • 8 replies
  • 0 Helpful