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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 183914 Views
  • 50 replies
  • 24 Helpful

Resolved! Snapchat does not access mobile data

Snapchat does not work on mobile data, it used to them just stopped.We have had a replacement SIM, logged out of Snapchat and back in, deleted the app and reinstalled, checked the app is up to date We have contacted Snapchat who advised the issue is ...

Resolved! Gifting Data

Anyone else having problems gifting data the last few days?It says "Sorry we're unable to show all, try later"thanks 

TP999 by • Explorer
  • 530 Views
  • 3 replies
  • 4 Helpful

Urgenty attention

I took unlimited c9ntract but it saying I have over used my limit. What does that mean please And I could access my account on the app

Uchede by • Explorer
  • 395 Views
  • 4 replies
  • 2 Helpful

Resolved! Speed capped since switching to Unlimited data

I switched to an Unlimited data plan from a 160gb plan a week or so ago, and ever since the switch, my speed is capped at about 25mbps. The Speedtest will usually connect at several times faster than that (60 to 70mbps, or around 120 to 140mbps if I'...

Data Gifting

I have not been able to gift data on my account. The data gifting is not working.  I actually had to call ee last month and i was promised it will work this month. HOwever, it is still not working and it is stressful calling ee every month for this s...

How do I contact ee for help with my account???

I have tried and tried and I just cannot work it out. There is no email to send to, the online chat feature seems to have been removed. If I call 150 it sends me a text with a link to an error page (I've tried like 10 times and it's just the same. Is...

majora31 by • Investigator
  • 7883 Views
  • 9 replies
  • 2 Helpful
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