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Very disappointed cannot check data usages

PaulGoddard
Investigator
Investigator

I am on holiday in Greece and pay for data roaming, this gives me 20gb.  All of a sudden I have run out of roaming data and now have no option but to wait over 2 weeks before it gets topped up.  I really must complain EE does not have a way to check how much roaming data I am using so I can be in control of making it last.  I just came over to EE from O2, they give me my normal allowance I would have in the UK, they also show me exactly how much data I have been using.  How hard can it be to add a simple usage gauge so users can spread out roaming data.  Fortunately my wife is still with O2 so she is sharing her data with me now.  Come on EE provide what customers want and need.

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@PaulGoddard  So looking on the EE app doesn’t show you what data you’ve used and what’s left ?    It’s right there  home page if you scroll down.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

@PaulGoddard : Text AL to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Morning @PaulGoddard 

Thanks for coming to the community. 

To keep a check on data usage and if you would like to purchase a roaming pass, please visit add-on.ee.co.uk when not connected to WiFi.

Thanks. 

Leanne.

bristolian
EE Community Star
EE Community Star

@PaulGoddard wrote:

I just came over to EE from O2, they give me my normal allowance I would have in the UK


O2 have a 25Gb FUP on roaming data, EE is 50Gb