Community Activity

Resolved! PC does not 'see' new EE router.

Hello to all. This is my 1st contact with the community.I have to start with a rant: I have been "migrated" to EE from BT. I had a fully functioning Broad band system with BT for 10 years with 3 levels of BT Router . With EE I do not!My PC does not '...

KenS49 by Investigator
  • 7675 Views
  • 15 replies
  • 11 Helpful

Customer service

Just want to compliment the member of staff I just spoke to. Have been trying to sort something for last 2 weeks with promises of call backs and help with my issue. Nobody rang me back. I rang today to get something sorted and spoke to Liam he sorted...

EE Compatibility with House Alarm

I am considering subscribing to EE broadband. However, there is some confusion surrounding if the EE broadband is compatible with House alarm systems such as ADT. Obviously if EE broadband is not compatible with my ADT house alarm then I won’t be abl...

999Para by Visitor
  • 8 Views
  • 0 replies
  • 0 Helpful

Resolved! Roaming EU or Roaming ROW

HiIm going away to the USA this week, ive got a swappable benifit i can use to switch to. So was going to switch it to Roaming to allow me to use the Data/Mins/Texts when abroad. However there are two available EU and ROW, the More info on ROW tell m...

old voicemail greeting removed

Please does anyone know why my voicemail greeting (that I recorded for Orange in the 1990s) has suddenly disappeared and been replaced by a standard one?   I have been using the same iPhone SE for several years and have not changed any settings.  I h...

eemh by Valued Contributor
  • 15 Views
  • 1 replies
  • 0 Helpful

Can’t set up WiFi controls in the app

EE Smarthub 3 and latest iOS. Start the process to set up WiFi controls but never gets past the first step (see photo).deleted and reinstalled the app reset and restarted the hubnothing works

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CJMH by Contributor
  • 10 Views
  • 0 replies
  • 0 Helpful

Resolved! Roaming Charges

I seem to have been charged over £4 each day I was on holiday for data usage.Yet the text I got through from EE when I arrived on holiday was that data would cost £2 a day. Why is this? 

MDR89 by Visitor
  • 30 Views
  • 2 replies
  • 1 Helpful

Slow browsing, loading images videos on social media

Hello, i bought new sim and i am keep facing this strange issue like i am getting good speed but when it comes to browsing website even like wikipedia, and loading images and videos on social apps it is like speed is only about 1mb i got new sim port...

Mahmadhc by Investigator
  • 43 Views
  • 5 replies
  • 0 Helpful

Sorry, something went wrong on our end

Everytime I try to log into my ee app or the ee website I get this message.  This has happened since I migrated from BT to EE broadband 3 weeks ago when my BT contract expired.  I already had ee mobile before migration that worked well.  How do I res...