Ring doorbell not connecting to my ee mobile broadband router

[Caseyt59]

Hi All,

I am having a nightmare trying to connect my ring doorbell (2nd gen) to my new ee mobile broadband home 3 router.

I’ve been on the phone to both ee and ring and unsurprisingly both have tried passing the buck on to one another….

Anyhow…

i have tried everything! 

- 2.4ghz connection

-staying off channel 12-13

-no special cases on my SSID

-guest network 

-lowered all my content restrictions 

and probably a whole lot more through a hardcore Google search.

it did connect for 24 hours after about an hour of trying to connect but the next day it kicked me off and hasn’t let me back on since.

I’ve been looking at setting up static ip addresses and port forwarding however I’m not 100% sure how to do this correctly but it does sound like the router is blocking it somehow and I need to change a setting somewhere.

Anyone else had this problem and solved it?

I’ve also connected the doorbell to my main home wifi (on now tv) and it connected straight up so it’s definitely not a faulty doorbell

if anyone is able to walk me through port setting etc it would be hugely appreciated!

Thanks!

[Caseyt59]

Having similar issues and wondered if you could explain what ipv4/ipv6 issues could be? I’ve tried nearly everything 😞

[Caseyt59]

Did you manage to solve this? I’m having a similar issue!

[Caseyt59]

How did you get it to connect to a 4G router? I’m having a nightmare trying to get mine to!

[Caseyt59]

How would this effect it? I’m having a similar issue to what is reported above so hoping you can shed some light on it? Thanks 

[Mustrum]

Why not leave it connected to your main home wifi?

How many other devices are connected to the mobile router?

[XRaySpeX]

@Caseyt59 : The former with a Protect subscription requires Ring to access your doorbell remotely to record what's going on with it. The latter just doing Live View doesn't; it's all self contained in your home. So answer the Q!

[Caseyt59]

• I ask this because I have 2 ring doorbells. One set up at home on my now tv wifi which is perfect and this new one that I’m trying to set up in my workshop using ee mobile broadband. The home doorbell doesn’t have the ring plan and works fine but this one came with a 30 day subscription and doesn’t want to connect but when I take it home it connects to my now tv broadband straight away. 
  
  
• I’m reading something about security cameras and public ip addresses being an issue does anyone have any more information on this my knowledge is very limited? 

[Caseyt59]

I’m 2 miles away from my home broadband in my workshop! 

I purchased the ee broadband so I could have security features set up in my workshop but so more not having any luck..

[Jon_K]

Hi @Caseyt59.

What happens when you try to connect to the router?

Have you tried connecting it to a hotspot?

Jon