Ring doorbell not connecting to my ee mobile broadband router

[Caseyt59]

Hi All,

I am having a nightmare trying to connect my ring doorbell (2nd gen) to my new ee mobile broadband home 3 router.

I’ve been on the phone to both ee and ring and unsurprisingly both have tried passing the buck on to one another….

Anyhow…

i have tried everything! 

- 2.4ghz connection

-staying off channel 12-13

-no special cases on my SSID

-guest network 

-lowered all my content restrictions 

and probably a whole lot more through a hardcore Google search.

it did connect for 24 hours after about an hour of trying to connect but the next day it kicked me off and hasn’t let me back on since.

I’ve been looking at setting up static ip addresses and port forwarding however I’m not 100% sure how to do this correctly but it does sound like the router is blocking it somehow and I need to change a setting somewhere.

Anyone else had this problem and solved it?

I’ve also connected the doorbell to my main home wifi (on now tv) and it connected straight up so it’s definitely not a faulty doorbell

if anyone is able to walk me through port setting etc it would be hugely appreciated!

Thanks!

[Lfagtgh1]

It’s a EE router smart Hub 32B 

[XRaySpeX]

@Lfagtgh1 : Ah, that's a fixed Home BB router, nowt to do with the mobile routers this thread is about nor subject to the issues those can have with Ring doorbells.