Ring doorbell not connecting to my ee mobile broadband router

[Caseyt59]

Hi All,

I am having a nightmare trying to connect my ring doorbell (2nd gen) to my new ee mobile broadband home 3 router.

I’ve been on the phone to both ee and ring and unsurprisingly both have tried passing the buck on to one another….

Anyhow…

i have tried everything! 

- 2.4ghz connection

-staying off channel 12-13

-no special cases on my SSID

-guest network 

-lowered all my content restrictions 

and probably a whole lot more through a hardcore Google search.

it did connect for 24 hours after about an hour of trying to connect but the next day it kicked me off and hasn’t let me back on since.

I’ve been looking at setting up static ip addresses and port forwarding however I’m not 100% sure how to do this correctly but it does sound like the router is blocking it somehow and I need to change a setting somewhere.

Anyone else had this problem and solved it?

I’ve also connected the doorbell to my main home wifi (on now tv) and it connected straight up so it’s definitely not a faulty doorbell

if anyone is able to walk me through port setting etc it would be hugely appreciated!

Thanks!

[XRaySpeX]

@MozzaSec : It's extremely unlikely you'll be managing any DNS from a mobile router. It's not a proper BB router.

I can't see OP appreciating the difference between the local DHCP and EE's CGNAT'ed DHCP 

[Caseyt59]

Thanks guys, can anyone help given the above responses? 

[Caseyt59 · Accepted solution]

update on this one as I know how helpful it would have been to me.

filted the MAC address to allow on the router settings.

manually inputted my ring doorbell MAC address along with 3 or 4 others that connect to my network.

Also turned the WAN ping on.

I honestly have no idea which one has helped but it managed to connect today for the first time.

maybe it’s just luck and it will boot me back out tomorrow but fingers crossed.

Not sure there is much help on here for stuff like this but thanks anyway.

[Katie_B]

Thanks for coming back to the community and sharing this @Caseyt59. 

Katie 🙂

[Hollystorm1]

@Caseyt59 

Im having the same issue.

you mentioned MAC addresses. And WAN ping.

is there a simple way for a non-tech person to do this?

I also can’t connect my robot lawnmower despite being on a 2.4GHz connection.

thanks for any help 

[Jon_K]

Hi @Hollystorm1.

Thanks for coming to the community.

The advice above is quite a technical way around this.

If you're unable to follow this, I'd recommend getting in touch with our Customer Care team so they can help you further.

Jon

[UltimateAxeman]

This has been driving me nuts today, I have got it working so thought I would share my observations.

1. In the ring doorbell setting I used a STATIC IP, you will have to locate the gateway and dns from your config on the EE Hub Broadband setting page.

2. Went through the setup process again and kept getting unable to join Ring network, so I went into the wireless list on my phone and manually connected.

After this the standard setup process seemed to work.  Hope this helps someone else 🙂

[Lfagtgh1]

Yes massive problems I have an EE technician coming out to me next week. Hope he can fix it 

[Lfagtgh1]

Hey guys had the EE technician come out he couldn’t work it either there’s a default with the new EE boxes in general and I phoned EE and there sending me a new box with the function that has been sorted hope this helps. 

[XRaySpeX]

@Lfagtgh1 : What EE router do you have?