Ring doorbell not connecting to my ee mobile broadband router
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‎22-02-2022 09:54 PM
Hi All,
I am having a nightmare trying to connect my ring doorbell (2nd gen) to my new ee mobile broadband home 3 router.
I’ve been on the phone to both ee and ring and unsurprisingly both have tried passing the buck on to one another….
Anyhow…
i have tried everything!
- 2.4ghz connection
-staying off channel 12-13
-no special cases on my SSID
-guest network
-lowered all my content restrictions
and probably a whole lot more through a hardcore Google search.
it did connect for 24 hours after about an hour of trying to connect but the next day it kicked me off and hasn’t let me back on since.
I’ve been looking at setting up static ip addresses and port forwarding however I’m not 100% sure how to do this correctly but it does sound like the router is blocking it somehow and I need to change a setting somewhere.
Anyone else had this problem and solved it?
I’ve also connected the doorbell to my main home wifi (on now tv) and it connected straight up so it’s definitely not a faulty doorbell
if anyone is able to walk me through port setting etc it would be hugely appreciated!
Thanks!
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‎24-02-2022 02:49 PM
update on this one as I know how helpful it would have been to me.
filted the MAC address to allow on the router settings.
manually inputted my ring doorbell MAC address along with 3 or 4 others that connect to my network.
Also turned the WAN ping on.
I honestly have no idea which one has helped but it managed to connect today for the first time.
maybe it’s just luck and it will boot me back out tomorrow but fingers crossed.
Not sure there is much help on here for stuff like this but thanks anyway.
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‎22-02-2022 10:20 PM
Having similar issues and wondered if you could explain what ipv4/ipv6 issues could be? I’ve tried nearly everything 😞
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‎22-02-2022 10:21 PM
Did you manage to solve this? I’m having a similar issue!
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‎22-02-2022 10:30 PM
How did you get it to connect to a 4G router? I’m having a nightmare trying to get mine to!
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‎22-02-2022 10:32 PM
How would this effect it? I’m having a similar issue to what is reported above so hoping you can shed some light on it? Thanks
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‎22-02-2022 10:52 PM
Why not leave it connected to your main home wifi?
How many other devices are connected to the mobile router?
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‎23-02-2022 12:34 AM - edited ‎23-02-2022 12:34 AM
@Caseyt59 : The former with a Protect subscription requires Ring to access your doorbell remotely to record what's going on with it. The latter just doing Live View doesn't; it's all self contained in your home. So answer the Q!
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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‎23-02-2022 06:58 AM
- I ask this because I have 2 ring doorbells. One set up at home on my now tv wifi which is perfect and this new one that I’m trying to set up in my workshop using ee mobile broadband. The home doorbell doesn’t have the ring plan and works fine but this one came with a 30 day subscription and doesn’t want to connect but when I take it home it connects to my now tv broadband straight away.
- I’m reading something about security cameras and public ip addresses being an issue does anyone have any more information on this my knowledge is very limited?
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‎23-02-2022 07:02 AM
I’m 2 miles away from my home broadband in my workshop!
I purchased the ee broadband so I could have security features set up in my workshop but so more not having any luck..
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‎23-02-2022 07:56 AM
Hi @Caseyt59.
What happens when you try to connect to the router?
Have you tried connecting it to a hotspot?
Jon
