XBOX gamepass link not working

[Ginnaz]

I cannot activate my gamepass with the links provided by EE. Is there any other way to do this? I am finding it hard to reach someone who can help me

[Peter_W]

Thanks @Scottrob71, I'm glad to hear you managed to get that sorted!
Enjoy your Game Pass too 😊

Peter

[PeteyD1]

The issue with me is that the link didn't work as it's not even typed in properly, someone has typed the hyperlink out incorrectly at ee, I have a feeling there's going to be a lot of people with this issue

[Peter_W]

Thanks for flagging this @PeteyD1.

How was it that the hyperlink was typed out for you?

Also were you wanting to add this as an inclusive extra, or were you adding the chargeable version?

Peter

[PeteyD1]

So this was me changing my inclusive extra to xbox, the hyperlink that was sent was 

€e.co.uk/xboxto

Now I've had .to addresses before so I initially tried just changing the € to an e but still nothing until I came here and saw the correct link 

[Peter_W]

Thanks @PeteyD1, after correcting the link and entering this into a browser were you able to get this redeemed sucessfully?

I'll make sure to feed this back about the incorrect link being sent as well.

Peter

[PeteyD1]

I did.. But there was an issue initially but I can't quite remember what that was..im sorry. 

[Peter_W]

I'm glad to hear you got things sorted eventually @PeteyD1.

I've gone ahead and flagged this again though, and if we need any further details I'll let you know!

Peter

[Belaiboud]

I can't get my X box game pass  on the ee app 

Although I have it in my contract

[Michael_D]

Hi @Belaiboud 

Welcome to the community.

When you say it is part of your contract, is that on a mobile contract?

If it is, can you try to go to ee.co.uk/xbox and follow the steps to validate it?

If you see an error, can you on mobile data rather than WiFi, and another browser or device.

Let me know how you get on.

Michael