I've tried to use an EE gamecard twice to buy Xbox gamepass

[Boredaf]

Twice I haven't received a code, beginning to think this company doesn't live up to any promises after it failed me on broadband too.

[Christopher_G]

Hi @Boredaf 

Welcome to the community.

Could you try texting EE GAMECARD to 150? Does that help you redeem the Game Card?

Chris

[Boredaf]

It's not redeeming the balance that's the issue it's spending it, the company you've appointed to redeem the balance for game pass codes (Waivpay) has taken the balance and not sent a code twice. Yes I did message them multiple times.

[Christopher_G]

OK, thanks @Boredaf 

Do you know if the codes have been sent into your spam/junk folder? Hopefully, when Waivpay reply to you, they can help get this sorted. 

Keep us posted on what happens please.

Chris

[Boredaf]

They stopped replying over a month ago, it is a scam.

[Christopher_G · Accepted solution]

OK, thanks @Boredaf 

If you speak with our Customer Support team, they'll be able to check everything from our end and escalate this for you.
Chris

[Boredaf]

Ha ha trust me to finally ask about this on the day 150 isn't working.

[Boredaf]

Finally got through to 150 on the 1st, they gave me an email address, I sent an email to it, no response, sent another a week ago, no response. Would be better if you just didn't give these cards away rather than having to learn how terrible EE customer service is. 😑

[Leanne_T]

Hi there @Boredaf 

Thanks for coming back to us. 

I am sorry you have not had a response after sending the email, I would suggest giving us another call on 150 and the team will see if they can raise a webform for you or let you know the next steps to get this resolved. 

Leanne.

[Boredaf]

They hadn't even heard of it, he had to get his supervisor to give me an email, you want me to go back in this carousel again? Eurgh this company, noted for when my contract runs out.