Xbox Game pass and gamecard

[Hodgkiss2k]

Hello 

I keep going round in circles here with EE and thought now it best to post my frustration on here to try and get it sorted like the many many others.

I brought the Xbox Series X Console and EE GameCard Bundle | Black for Christmas for my child and I've still not received anything for the game pass or the game card.

I try and go on the web chats and get no response to the issue as it can't deal with it, get told to text gamecard to 150 and get no response. There is no one to talk to.

How am I supposed to get the things I have been paying for please???

[Alex_H · Accepted solution]

Hello @Hodgkiss2k,

Welcome to the EE Community

For the Game Pass head to ee.co.uk/xbox and enter your mobile number and confirm the PIN sent by text. If you have multiple numbers on your account make sure its the one the Xbox is being billed under. After confirming the PIN there should be a page where the Game Pass should show with an activate button and if you click that you should be able to complete setup.

If the Game Pass does not show on that page you will need to give us a call on 150  and speak to our technical team as that means the Game Pass will need to be added by them and once it is you can then complete the setup at ee.co.uk/xbox described above.

For the Gamecard if this has not been received by text please give us a call on 150 as a form will need to be sent to our team who handle the Gamecard to help get this sent out to you.

Alex