Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
On my account there are 3 other numbers that I gift data to each month. Looking today, only one of those numbers is allowing me to gift data to itBelow is an example of trying to gift data via the website, when I try via the mobile app I can only sel...
Hi all, I am in the process of transferring my phone across, but had a question about another delivery. I use my laptop a lot and was wondering why the chat option has gone from the Website?
Why when I go on my EE app I can’t get on see your itemised usage
Good afternoon,Is anyone else experiencing the same issue? what’s the solution for this? - any help is greatly appreciated. 1st screenshot: The EE App 2nd screenshot: The EE Website
I have genuinely searched on this topic and can't see a post/FAQ entry for my exact issue, if there is one you can direct me to I'm more than happy to get the information from there, not looking to waste anyones time.I'm a longtime BT customer who wa...
Upgrade timeExisting EE customer:I have an iPhone 14.not really wanting to upgrade handset so looking at SIM only.Blue light/NHS discount/EE perk codes are all not working. Invalid code message is displayed when I try to order on my phone and I-pad. ...
New customers cannot link their devices on your website and app. How can a company as big as EE not get this fixed? It's embarrassing. When I click on 'Link device'It takes me to this page on the app and the website.
Is anybody else unable to access their plans and subscriptions? I've tried on several different devices, cache cleared, cried and still just says "this service isn't working right now".does it ever work? will it ever work? will I ever be able to see ...
