EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 605770 Views
  • 0 replies
  • 12 Helpful

Resolved! Account of my mobile is not showing on website or app

This has happened immediately after I agreed to update my Broadband plan (to Fibre Plus Broadband without landline) along with some special offer (promotion?) for my mobile.  So now I just even cannot check what mobile plan I have, because when I log...

1699226 by Contributor
  • 485 Views
  • 1 replies
  • 1 Helpful

Resolved! Can’t log in to upgrade

Here is the problem. When I log in to upgrade my phone in the app it takes me to the website and then says it can’t log me in properly. If I check in my account I am logged in but a yellow banner appears at the top saying i cannot be logged in but I ...

AJMills by Explorer
  • 1271 Views
  • 7 replies
  • 5 Helpful

Resolved! live chat

i need talk to Live chat on EE app, no option there. becuase i am Deaf and need message. they say "Live Chat will be found under the Help section of the MyEE app". i seen is not there in EE app. show you of attach image.    

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ItAdam by Investigator
  • 880 Views
  • 5 replies
  • 2 Helpful

App app app crrr...

Dear EE. I have been with you for more time than I know my wife. Please, can you ditch your app and start again from scratch. This will never work.You have bundled so many things in to the app that this concept of interactive tiles and no fixed menus...

Andrei by Investigator
  • 706 Views
  • 5 replies
  • 2 Helpful

Resolved! ee app home

why dosent there app work for bill payments ect honestly they should get it sorted it would be easier

Upgrade page not working

I am getting the above when looking at upgrade options on the website - I get one step further on the app but it won't give me any price options. Is this an ongoing issue?

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kosborn30 by Investigator
  • 343 Views
  • 1 replies
  • 2 Helpful

Resolved! Managing my account

I am currently unable to get into the EE app or into the manage my account section of the website. It has been like this for five days and I need to gift data. On the app, it says  "Sorry, there seems to be a problem..." On the website it says "This ...