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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13496 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26727 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 557873 Views
  • 0 replies
  • 12 Helpful

Cant upgrade due to error

Clicking option to upgrade and get a message saying they are making some changes. Anyone had this before? I want to upgrade but may go to 02 if I can't do this online

Emmataff by Visitor
  • 316 Views
  • 1 replies
  • 1 Helpful

Not able to login to my ee

Hi all the problem has been going on for months last year up until I think up to about Oct 2024 from then I can’t log into my ee so now I have to ring up and pay my bill the same if I want to gift data, I’ve tried deleting the app also logging in onl...

Lisb1 by Contributor
  • 570 Views
  • 8 replies
  • 5 Helpful

Login issue

I am having EE SIM since 2022. Recently, I am asked to login with passcode. But the passcode is never received in my phone.

ktazrian by Visitor
  • 323 Views
  • 1 replies
  • 2 Helpful

Resolved! Issue with adding accessories to my phone bill.

When I try to add the AirPod 4s to my phone bill using the EE app, it buffers when adding to the basket. When i try to add the AirPods to my phone bill on the website, it says "Payment service is not available. Please try again later." I've never had...

RM108 by Investigator
  • 1770 Views
  • 17 replies
  • 4 Helpful

Resolved! Trying to make a purchase but cannot check out

I've been trying to purchase a new phone and contract but when I click to check out I am returned to the home screen. This is the same on the app and website. When I try to log in I'm told that my account is now closed and when I try to create a new ...

seanEB by Explorer
  • 765 Views
  • 4 replies
  • 3 Helpful