Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
Not sure what has happened - using Edge, screengrab included. (Same effect in Firefox too!)odd formatting
EE should improve your website. Whenever I try to use your mobile app. Either it doesn't open or it always makes an error as Request Timed Out. Apart from that if I want to use webpage its the same scenario. I can't check my usage. Once it works. Whe...
my wife is landed in Brazil and the sim is not roaming she has purchased 30 mins anywhere and it’s active on app we have tried to call 150 and customer help line but cannot as the sim is not roaming and we can’t use what’s app as we does not have wha...
I am logged in on the EE website.Clicking [Profile] in the top navigation or clicking [Link EE Mobile or SIM] on the "Link your products" page both result in an infinity loop.I have cleared the browser cache and restarted the browser with no joy.The ...
This is minor, but very confusing.The android app home screen shows GB remaining instead of MB. So I'm seeing 82MB out of 10GB remaining.I can't find a way of reporting app issues, so I'm leaving it here in hope it makes its way to developers, or get...
I joined EE some months ago. Although I finally managed to get my phone linked to the account by talking to customer services, no one there can get the app to recognise me as the owner. So, I have no control over the account and can't even e my own p...
Ho do I close and delete my old my ee account?
Keep getting same message "Your App is being improved" I've been getting this same message for about a week now and I've tried clearing the App cache etc but no joy. EE support please advise how to resolve this issue. I have a Samsung Galaxy S21.
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
