Can't link number to EE account

[Sharkology]

I have just transferred to EE. My sim is up and running but every time I try to link my number to my EE account, I don't receive the pass code via text. I have requested it several times and now been blocked from requesting a code. Please can you advise how I am to link my account so I can view my details online and turn off parental controls. Thanks.

[Leanne_T]

Hi @Sharkology 

Thanks for coming here. 

How long ago did you transfer to EE? 

Have you registered for an EE account after the number transfer? 

Leanne.

[Sharkology]

I tranferred this morning but have received various texts from EE already so presumed it would work. I had an EE account already. Do I need to make a new EE account since transferring? Thanks

[Leanne_T]

Thanks @Sharkology 

Can you try again after 24 hours and see if this works for you, if you get the same message please call us on 150 and the team will need to reset the account details for you to register for a new EE account. 

Leanne.

[Sharkology]

I will do, thank you for your help 🙂

[wiefie345]

Dear Leanne. I have a similar problem and cannot associate my EE phone number with the new EE account.
I've forgotten my email password and don't have access to the old email address, so I've already called EE customer services and they've told me that my old EE account has now been deleted, but when I try to link my EE phone number to my new EE online account, the screen says "Looks like you've already linked". Does this mean that my old EE account with the old email address that I no longer have access to hasn't been successfully deleted? Can you please tell me how I can send you a private message to sort this out?

[James_B]

Hi @wiefie345,

The team may have already linked your number number for you.

Can you see your mobile plan in the app?

James

[PeckhamSteve]

I'm having a similar problem, although I get the code, but then get an error message saying the phone number can't be linked. I've contacted Tech support who say this is an ongoing problem affecting ALL new customers and they're working on a fix but don't know how long it will take (it's been over a week so far). I looked here on the community forums for confirmation here and couldn't find anything. I mentioned this to tech support and they said that's because they're not telling anyone! Can this really be true??

[Leanne_T]

Hi @PeckhamSteve 

Thanks for coming to the community, I am sorry you are unable to link your number in the EE account. 

Have you transferred a number from another network? 

Are you using the same email address you originally placed your order with? 

Leanne 🙂

[PeckhamSteve]

Hi @Leanne_T 

Yep - transferring my old number and yes, I'm using the same email I placed the order with. Tech support seem to think it's an ongoing problem that's affecting ALL new EE joiners/transferers, which seems odd to me, given how little comment there is about it here?