Can't link number to EE account

[Sharkology]

I have just transferred to EE. My sim is up and running but every time I try to link my number to my EE account, I don't receive the pass code via text. I have requested it several times and now been blocked from requesting a code. Please can you advise how I am to link my account so I can view my details online and turn off parental controls. Thanks.

[Leanne_T]

Hi @PeckhamSteve 

If you have an error message showing in your EE account, this may be an individual account issue that would need to be looked into and a ticket raised.

You have done the right thing reporting this to us and once the team have an update they will let you know. 

Leanne. 

[scusack1]

I have wasted hours on the phone, and have spoken to numerous EE helpdesk personnel. In a nutshell, they advise that if a mobile number is linked to a BT account it cannot be connected on the App. They've been (allegedly) working on a fix, but two months later that fix still isn't there.  This shows EE in a really bad light. All I did was transfer from O2 to EE.  The transfer process was awful, with EE and O2 both blaming the other, but that's a different story and also involved ages on the phone getting it sorted.