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Can't link number to EE account

Sharkology
Investigator
Investigator

I have just transferred to EE. My sim is up and running but every time I try to link my number to my EE account, I don't receive the pass code via text. I have requested it several times and now been blocked from requesting a code. Please can you advise how I am to link my account so I can view my details online and turn off parental controls. Thanks.

21 REPLIES 21
Katie_B
EE Community Support Team

Thanks for confirming @JustinCliffe

I am sorry to hear this. 

If no update has been provided when the ticket has been closed I would recommend getting back in touch

Katie

Thanks Katie - will do so