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why is app account no longer linked to mobile account and wont let me connect it

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bridget1919
Visitor

‎02-12-2025 03:01 PM

 
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Christopher_G
EE Community Support Team

‎02-12-2025 05:04 PM - edited ‎02-12-2025 05:04 PM

Hi @bridget1919 

Welcome to the community.

I'm not sure what would cause it to unlink. If you get the same issue when you log into the EE Online desktop site, I'd recommend speaking with our Customer Support team to see if it's something we can fix from our side.

Chris

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Christopher_G
EE Community Support Team

‎02-12-2025 05:04 PM - edited ‎02-12-2025 05:04 PM

Hi @bridget1919 

Welcome to the community.

I'm not sure what would cause it to unlink. If you get the same issue when you log into the EE Online desktop site, I'd recommend speaking with our Customer Support team to see if it's something we can fix from our side.

Chris