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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15521 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 28557 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 572765 Views
  • 0 replies
  • 12 Helpful

Resolved! Change of address

Hello,I have recently moved house - do I need to update my address for my contract? If so please let me know how to do this.thanks 

Number

How do I add another number to my account as my both children have ee sims? 

Can't log into my account

I'm going round in circles trying to log in to see upgrade options.From calling 150 on my phone, it recognises me ("Hello Martin") and my number, but then asks what device I want to add. So I enter the same mobile number that it knows I'm calling fro...

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ACCOUNT

ive been trying to make an account but i dont have a phone or internet is there any other way to verify

Data gofting

I've gifted data to my daughter and she hasn't received it , it's gone from my account but not showing on hers Any suggestions please