Hello @Maisieheight08 ,
Welcome to the community,
EE is not down, neither is the app. If you take a look at other threads, you would have found the answer what to do there.
Make sure you have the latest version of My EE App, uninstall, re-install the app, and if that has not solved the problem, ring customer service to reset your account.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
