Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken App

Patt1
Skilled Contributor
Skilled Contributor

‎10-06-2023 05:19 AM

Since this morning, when I try to log into the EE app, I keep getting a warning the the page is not secure. Removed & reinstalled, cleared cache & cookies & still the problem persists. I can access the website though it’s a bit slow. The app was easier. 

81F5E185-873C-438A-A021-67969B7BC9FD.png

 

11 REPLIES 11
Bionic69
Established Contributor
Established Contributor

‎10-06-2023 05:34 AM

Hi @Patt1  ive exactly the same problem this morning with the app it was working ok yesterday but today I can’t access the my app ! But if your contract I guarantee the app will be up and running properly when your bills due and ee want there money 🤣🤣 !!

come on ee technical staff sort the app issues out 👊

Patt1
Skilled Contributor
Skilled Contributor
In response to Bionic69

‎10-06-2023 05:45 AM

They do these endless ‘improvements’ which only makes it worse, should leave it alone! Like you, my app was working fine yesterday.

0 Helpful
PollyPike
Visitor

‎10-06-2023 07:41 AM

I have the same issue, has anyone found out the reason why?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Patt1

‎10-06-2023 07:50 AM

@Patt1   Just because you didn’t have an issue it doesn’t mean there wasn’t an issue.  If only all customers had the same issue at the same time that would make it so much easier to fix.  Unfortunately it doesn’t work like that while it might be ok for the vast majority of customers there will be issues for the minority so this has to be addressed.  Perhaps you all customers should have exactly the same device because that would make it so much easier to code an app.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Patt1
Skilled Contributor
Skilled Contributor
In response to Chris_B

‎10-06-2023 07:58 AM - edited ‎10-06-2023 08:05 AM

I don’t need a lecture from you @Chris_B thank you. Any further replies from you will be ignored as I can’t block you on here. 

0 Helpful
Northerner
EE Community Star
EE Community Star

‎10-06-2023 09:11 AM - edited ‎10-06-2023 09:11 AM

Hi @Patt1 

I get the same error on Android. 

i would not recommend proceedings (if you can). Hopefully EE will officially acknowledge the error or fix it ASAP. 

In the interim if you need to know your account balance, remaining data etc then text BA to 150.

 

Screenshot_20230610_085930_Chrome.jpg

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_B
EE Community Star
EE Community Star
In response to Patt1

‎10-06-2023 09:27 AM

@Patt1   Looks like I hit a soft spot and you don’t like hearing anything that you don’t agree with.   Unfortunately you’re going to hear all sorts of things you don’t agree with in your life. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Patt1
Skilled Contributor
Skilled Contributor
In response to Northerner

‎10-06-2023 09:50 AM

Thanks, I can access their website & the text service. Reported it to EE too.

0 Helpful
354-
Star Contributor
Star Contributor

‎10-06-2023 11:45 AM

Same error message, describing certificate error. Uninstalled the app for now!🌠