Missing Galaxy Watch

[Tonimobile-123]

Hi, I've recently updated 2 phones and the deal I went for included a free Galaxy 5 Watch.

When the phones were delivered, no watches. Does anyone know if the come seperate or if i have to download a link to get them sent??

Thanks

[Katie_B · Accepted solution]

Hello @Tonimobile-123. 

Did you upgrade to the Samsung Galaxy S23 Ultra?

If yes, you don't have to do anything to claim your Samsung Galaxy Watch5. It will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

Katie

[Tonimobile-123]

Thanks so much for your help

[Katie_B]

If you have any further questions please be sure to let us know @Tonimobile-123. 

Have a lovely day, 

Katie

[Zgabercea]

Welcome in the nightmare. They send you to read the small print! What I understand: it's a 'chance' to get a free watch if the stock last and you keep the phone 14 days. I said that sounds a bit illegal because you advertise as a clear bonus. Welcome Brexit and clients rights! (Aka fake adverts). To keep a phone more then 14 days means to loose the cancel rights. **bleep**.

[Zgabercea]

Enjoy! : Offer starts 26th May 2023 and runs until 23:59 29th June 2023. Get a Samsung Galaxy Watch5 Bluetooth Graphite 44mm when purchasing any Samsung Galaxy S23 Ultra on any plan. Good As New devices not included. Subject to availability. While stocks last. Offer cannot be redeemed for cash or exchanged. Your Samsung Galaxy Watch5 Bluetooth Graphite 44mm will be delivered to your account address within 15-30 days of your purchase, excluding weekends. If your EE account remains in arrears 14 days after original point of dispatch you will no longer be eligible for the Samsung Galaxy Watch5 Bluetooth Graphite 44mm. Offer cannot be combined or used in conjunction with any other offer, discount or promotion.

[Zgabercea]

I have one: why you sell this as guaranteed? If you buy the phone you got the watch. It's not very clear and marketing know that. And why 'Subject to availability. While stocks last' can't believe you have more s23 ultra on stock then watches. Really?

[Leanne_T]

Hi @Zgabercea 

Have you ordered the S23 Ultra with the free watch offer? 

Leanne.

[Zgabercea]

Where is the watch? Hope this answer your question.

[Leanne_T]

Hi @Zgabercea 

Are you waiting for the watch to arrive after placing an order? 

Leanne.