Missing Galaxy Watch

[Tonimobile-123]

Hi, I've recently updated 2 phones and the deal I went for included a free Galaxy 5 Watch.

When the phones were delivered, no watches. Does anyone know if the come seperate or if i have to download a link to get them sent??

Thanks

[Zgabercea]

Dear bot or phisical, I've expected the watch to come together with the phone as advertised. Buy a **bleep** and you will get two at price for 4. Do I need to draw or take a picture from adverts?

[Leanne_T]

Hi @Zgabercea 

The watch will be sent out 15-30 days after the phone to your registered address, this won't be sent with the phone. 

Leanne. 

[Zgabercea]

I wish you to put this answer in a congratulation card. When your child or whatever will tell you that product is cheaper now then never and you have his most wanted bonus. Tell that: you need to wait 2 weeks. Make that a surprise you smart AI (your replies looks like).

[Zgabercea]

Can't understand why you got a reduction from Samsung instantly and you deliver lately? Are you so avid for profits?

[Zgabercea]

People are in error. And I think EE have a problem with this . Too many questions 'why I don't receive'.

[Leanne_T]

The terms for the offer can be found here Samsung Galaxy S23 Ultra Watch5 (ee.co.uk) @Zgabercea 

If you return the phone or the EE account remains in arrears 14 days after original point of dispatch you will no longer be eligible for the Samsung Galaxy Watch5 Bluetooth Graphite 44mm. 

Leanne. 

[Shaikg4]

Currently iam not staying at account address what to do for claiming my watch

[George19581]

I am having the same issue said I have to send proof of purchase for the phone but it says nothing about the watch on my proof of purchase just the deposit what do I do now