Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, my EE shows that I can’t upgrade just yet however my contract ended 22/01/22. Can you please advise
when adding a new card to top up via the EE ap on my Apple Iphone 61)I put in all the details of the new card, address etc2) then it asks to send an OTP security to my mobile number3) then I press the button on the phone at the bottom to go to messag...
The links to upgrade ("are you ready" & "standard upgrade") from https://myaccount.ee.co.uk/app/upgrade-hub result in 404 "SORRY! WE COULDN'T FIND THAT PAGE".Which is a bit pants.(Upgrade link destination is http://myaccount.ee.co.uk/app/online-conte...
It states I am not the account holder when I am? How do I change this?
i feel like i have joined the EE community or else i doubt id be writing this message but it is still requesting that i add a device or join th community...any ideas? thanks in advance
I am trying to register to the EE website as well as to the application for the first time, but it is not letting me in. I always get stuck in the 'link' section in the application registration. After Register and Verify, when I was asked to put a ph...
Can anyone help me find a live chat to upgrade because I've been looking on contact us page and nothing comes up. Ive been on hold on 150 for over an hour now and slowly loosing the will to live Thanks x
I’m trying to gift data they are on a separate billing account to me can I still gift data?
I’m trying to gift data. I cannot anywhere in the app find anything about data gifting despite using this forum and searching relentlessly. It’s not in the website or the app. Do I need to add a family member to my account to gift data? How does it w...
Hi, I'm a new customer with EE and I can log into the web based account okay, but when I try the same details on the app, it says the below image:Apparently I'm not the account holder???
