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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10879 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24422 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 519026 Views
  • 0 replies
  • 12 Helpful

Live chat window not popping up

Hi I usually upgrade via the live chat option but I have tried different windows and different browsers and the window no longer pops up - is this no longer an option?  Thanks 

Liv05 by Visitor
  • 277 Views
  • 1 replies
  • 0 Helpful

Can’t register in EE app

I have my account number with me.. but I didn’t remember with which username I have created the EE account..  anyone can help to register into EE app so that I can pay my payment if I miss to pay on time

Message on bill section

hello I have just checked my EE app and above where my last bill is displayed is a message saying my next bill will be £51 more next month ? But when I look at my usage nothing showing like that for extra charges ? . And I have not been abroad or cha...