Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9374 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23209 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493116 Views
  • 0 replies
  • 12 Helpful

Resolved! Account holder

Am trying to upgrade my phone contact as it runs out on the 29/11/22 and it’s saying am not the account holder could you help 

SKieron by Visitor
  • 288 Views
  • 1 replies
  • 1 Helpful

Ee app

Hi so basically my contracts due to run out and when I’m logging into my ee app it’s telling me I have a different number to the one I actually have, and when I’m trying to make a new account it’s saying my numbers already registered and I’m not sure...