Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
how do i check my allowances if the website and app is down
As a new ee customer I'm trying to buy the direct debit data-SIM double-data PAYG offer, but whatever I do I get sent back to a registration page. I thought that I had registered already. The webpage messages are sometimes opaque, as were the previou...
Anyone else having app issues , I can't see any of my remaining data calls or text just says zero , been like it over a week tried resetting and deleting the app still doesn't work
I now can't access everyone's call useage for that month and see the calls and texts being made. Why is this I have 3 contracts all different number I like to see who my children are calling thanks
Ever since being swapped to an esim my online account says “Sorry, you can't upgrade this device just yet”. My contract ended 22/09/22. When I text UP to 150, the reply comes back “Great news: you're ready to upgrade! Check out ee.co.uk/eeup to see y...
I was told the problem I have with my EE is a global issue is they any information to see when it will be fixed I keep getting this error LOGIN ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/help What happened?Sorry,...
I Have just just registered with EE, I have recieved a text from My EE this is a copy with pin deletedYour PIN is xxxxxxx. We will never call you to ask for it on the phone. Didn't ask us for a PIN? Please call us ASAP on 150.Should I be worried ?? I...
How can I merge accounts online?
I've broken my screen after dropping my phone. It is insured but need to get in touch with EE from my mum's phone but when I call 150 it only recognises her number.Is there another number I can call to actually speak to a human
I am trying to top up my phone and someone elses but the box where you key in your long card number is asking for 13-19 digits, I key in my 16 digits and the error pops up in red to say key in 13-19 digits. This is a bug please can it be solved so th...
