I can't login to the MyEE app. And no data gifting options on website.

[yith]

I am trying to gift data to my family, but since updating the MyEE app on my Samsung galaxy S21 I have been unable to login.

It gets as far as the enabling face/fingerprint login and then gives up with an error.

I have tried clearing the app's cache and memory, neither has helped.

So I went to the website, logged fine. Found the link to Data Gifting on Plans and Subscriptions page, but it takes me to a page with no options to do Data Gifting.

So, I went to customer support webpage and thought I'd send a Message, but the message sending feature is also not working!!!

What on earth is going on?

[Katie_B]

Hello @yith. 

Welcome to the community. 

I am sorry to hear this is happening. 

Once logged into the website are you following these steps?

Plan & subscriptions > Scroll down to Data Gifting >  Select Gift your Data.

Speak soon, 

Katie

[yith]

Yes, that's where I'm going.

The page that comes up has nothing on it about gifting data at all.

[Katie_B]

Thanks for getting back to me @yith. 

I'd recommend reporting this to our technical care team. 

I have checked and can see the option so this indicates it a single account issue. 

Please be sure to keep us updated.

Katie

[yith]

How do I do that?

[Leanne_T]

Hi @yith 

Please call us on 150 and the team will get this looked into for you. 

Leanne.