registering my phone

[ThePatch]

I've had my phone for 12 years but just found out it's not registered with EE. I have signed up for the my ee account to try and register it but can't find the settings box in the menu. What am I doing wrong.

[Chris_B]

@ThePatch   You can use any device you wish it’s your SIM card that’s important to your account not the device.   You can not register a device to your account,  but if you got that device from Orange/T-Mobile. it’s already registered to your account.    You might want to think about getting a new phone as 3G is being switched off and if that device is 12 years it’ll not support 4G.    4G devices started to appear in 2012 when EE was launched. 

[ThePatch]

I need a new replacement sim card as the one I have is the large older ones but was told I have to register my phone first before I can get a replacement sim card sent to me as it wasn't registered. The website says my mobile number is not registered to an account so I'm having trouble all around. 

[James_B]

Hi @ThePatch,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can register the SIM card to you.

They'll be happy to help.

James

[ThePatch]

Thank you for the help James_B and Chris_B

[James_B]

No problem @ThePatch 🙂

James