EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13005 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 26375 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 553505 Views
  • 0 replies
  • 12 Helpful

Unbilled itemised usage

The EE website is terrible. I pay for itemised billing. Every month for a maximum of a week I can view all unbilled itemised usage be it text message or phone calls even if they aren’t chargeable. After the week all I get is one error message saying ...

kazzy79 by Investigator
  • 699 Views
  • 2 replies
  • 2 Helpful

Resolved! Data?

EE app has not been working for weeks! How to check how much data I have?

App not working

The EE app is down and not working, cannot gift dara and it’s been like this for almost a month now, it doesn’t even perform the most basic functions. Such poor service with no solution in sight. Need to get off EE, really downhill recently. 

pb8918 by Investigator
  • 319 Views
  • 1 replies
  • 0 Helpful