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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9143 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23000 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488905 Views
  • 0 replies
  • 12 Helpful

App

Still can't access app, and what's even worse is that I tried to access it in an EE shop as well and the staff member just laughed when I could not access it...to be honest staff in the shops, particularly the one in Broughton Park nr Chester could d...

DC1972 by Investigator
  • 365 Views
  • 4 replies
  • 1 Helpful

No Data!!

Like everyone else I need data to be gifted. It’s my account with my girlfriend on it too. The plan in place gives her 125mb and 1 to me,so I need data like now!!!!!

SIM Contact ending.

I have been unable to Access my account on the New App. My SIM Contract ends 1st June 2023. Can some please contact me as I'd like to consider staying with EE depends on what deal I am offered.

Marion07 by Visitor
  • 303 Views
  • 1 replies
  • 0 Helpful

EE app down

Needed urgently to see my data usage but the 'app' is being updated. Useless for me and I have no idea how near I am to using up my data allowance.Poor service from EE all round

Dave10 by Explorer
  • 413 Views
  • 5 replies
  • 1 Helpful

App issues

If you having problems using the app then try using ee.co.uk/myee as that works for me