Account Closed Error

Rky · ‎25-07-2023

I’ve taken contract sim only plan in Nov 2022 and due to poor speed of internet I cancelled this under 14 days of cooling period.

Now EE has improved the network in this location so I purchased new sim only plan with same details and email address, my EE app and web says your account is closed even though my sim is on the way and account number is generated.

How can I use my EE with same email address but for new contact?

Please advise.

Best Regards,
Raj

XRaySpeX · ‎25-07-2023

You need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same mobile no. & email addy if desired.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎25-07-2023

You need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same mobile no. & email addy if desired.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP