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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 597036 Views
  • 0 replies
  • 12 Helpful

Resolved! App not working

Hi there, I’ve recently changed providers to EE, have set up the app and put all info in. But it’s not loading anything on the home page and shop is saying I can’t view it as I’m not the account holder but I am. Have ticked bill payer too as it’s onl...

tb98- by • Explorer
  • 542 Views
  • 2 replies
  • 1 Helpful

Unable to upgrade

Hello, I have been trying to upgrade my sons iPhone 6 but every time I try and upgrade it says page not found. I have a plan picked out for him but it won’t let me upgrade. He has had this phone since 2019 so is really due an upgrade. 

Resolved! Update Direct Debit page a joke

tried adding a direct debit, the page crashed, but got an email confirming DD added, then tried to change direct debit date from the random 10th of the month, again, on save it crashed, then tried once more... you have reached the maximum tries... aw...

Resolved! EE app

Hi,Is the EE app not working or is it just not working from my side? It has been a week now since it says about some maintenance work.

Zarnish by • Investigator
  • 574 Views
  • 3 replies
  • 2 Helpful

Non-Existent Chat Support

'Message Us', they say...Why is it that a company whose fundamental existence is built upon the act of communication, cannot have a functional chat support system?It's pretty embarrassing for a business as big as EE.You go to the 'Contact Us' page an...

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