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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12175 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25720 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542127 Views
  • 0 replies
  • 12 Helpful

EE contact

After lodging a complaint in October 22 and being told, by a count of 9 separate occasions via msg, that a member of the complaint department would get in contact with me via email, no attempt of contact has been made. As I am abroad, I cannot accept...

Failed payment twice with different banks

I’ve tried to pay my bill with two different accounts through the app/website and both times it has taken my money and the website has said error. This happened at my last bill and EE told me it was my banks fault. This plainly is not my banks fault....

Please help

Hi I wondered if anyone could help please ? I was trying to show a friend earlier on my EE but couldn’t find what I was looking for . I was looking for the bit where it shows what phone you’re using . I was trying to explain to him that EE know what ...

Bionic69 by Established Contributor
  • 513 Views
  • 10 replies
  • 5 Helpful

App update

When is this going to be updated as I need to share data with my son it’s been down 4 days now 

Help problem

Good afternoon. Please tell me how you can enter the EE application, forgot Pin? Thank you very much

Natals by Investigator
  • 273 Views
  • 1 replies
  • 2 Helpful

MyEE App

I have just got my upgrade and when I go to log in to the app it tells me that it can't find my products and to link my device, I have already linked my number though so why can't I see my products? Called 150 about this and the woman I spoke to her ...